TERMS & CONDITIONS
General terms and conditions of business
SCOPE
The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
CONTRACTUAL PARTNER, CONCLUSION OF CONTRACT, CORRECTION OPTIONS
The purchase contract is concluded with Faithful Glory.
By placing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by email.
CONTRACT LANGUAGE, CONTRACT TEDT STORAGE
The language(s) available for concluding the contract: English
We save the contract text and send you the order data and our general terms and conditions in text form. You can view the contract text in our customer login.
PAYMENT & DELIVERY
When you have put items in the shopping cart and go to checkout, please indicate which payment method applies if prices are inclusive or exclusive of VAT and what VAT rate applies as applicable. Delivery will be made within 3-7 days unless it is stated at the order that delivery time is longer. We ship during normal work days, Monday to Fridays. In addition to the price, shipping costs may apply. These are if so, listed in the checkout. In the store, items may be marked with delivery indication. We reserve the right to delete non-deliverable items from your order with deductions for the same. If you wish to order another, equivalent product, this is to be considered a new order. When you make your order, the checkout shows which delivery method is applicable. It is your responsibility to ensure that the address you entered at the time of purchase is correct.
WARRANTY AND GUARANTEES
Liability for defects
The statutory liability law for defects applies.
Warranties and customer service
Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
UNCLAMPED PACKAGES
It is your responsibility to settle the shipment at the place of delivery within the time specified on your mail. FaithfulGlory do not replace packages that have not been collected or received. We do not make any refunds for unreleased packages.
CANCELLATION
After an order has been processed in the checkout, cancellation is not possible.
MISPRINTS
We reserve ourselves against any printing errors, as well as errors in information and specifications regarding products and services included in our product range.
RIGHT OF WITHDRAWAL
If you received a damaged product or if we have sent an incorrect product, you must advertise the product as soon as possible and within 10 days after you discovered or should have detected the error. In such a case, you should advertise via our website by following the instructions in the "Customer Service" tab. In case of a damaged product or incorrect product we will offer you refund, gift card or discount on your next order for damaged or incorrect item. If you would like to receive a full refund you will need to return the package to our warehouse after that you will receive full refund via 2 weeks after package arrival. Shipping costs for a return will need to be covered by customer.
Compatibility problems often occur between different products, and we, therefore, recommend that you find out as much as possible before making your order to avoid unnecessary costs.
DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution (OS), which you can find here . We are prepared to take part in an out-of-court arbitration procedure before a consumer arbitration board.
General terms and conditions created with the trusted legal copywriter.